Our Society Members will compose a journey that is uniquely customized to meet your needs. What sets Terraficionados apart is not just the unique travel experiences we provide, but the experience you have with our Society Members (our term for Travel Counsellor – these folks are awesome!) as you compose your trip. Having a great travel experience starts with having the right conversations with someone who understands you, and who understands the kinds of travel experiences that will be right for you. We know that you place great trust in us, and we are committed to ensuring you get the great, personalized service you need and deserve every step of the way. Our Society Members are not your average Travel Professionals – many of them actually have other professional interests and backgrounds. They’ve become part of Terraficionados Travel Society & Journeymakers because they have an unquenchable passion for travel; they’ve done a ton of it themselves; and they want to weave it into their everyday lives. Collectively, we are eager to show you the world so start a conversation with us about your ‘bucket list’ and let’s get to work on it!
We provide excellent training and access to world-class tools and partners. We train our Society Members very well, and give them many tools to provide you with great service as you plan your journey. We only work with a handful of world-class partners – all of which are renowned for outstanding client service during pre-trip preparations, and most importantly, during your journey.
Our performance is measured on your satisfaction. To ensure you are getting the service you deserve, we have quality checking and feedback loops built deeply into our business model. We measure ourselves on your satisfaction. We provide incentives for our Society Members to ensure that satisfaction. And if you have an issue, we deal with it swiftly. Your Society Member is your personal concierge, your advocate, your first point of contact to deal with any planning issue. Our partners all offer extensive client support to deal with in-country issues. But if you have any issue you can’t seem to resolve, call our CEO, Chris Clark, directly at (416) 572-7532 and he will personally see that it is dealt with promptly.